Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Whether you need help with deposits, withdrawals, bonus queries or device setup, we aim for fast, practical responses via live chat, email and phone. For account security or payment enquiries we can guide you step by step. If you prefer, start a live chat for immediate help or send documents through the secure upload in your account.
| Department | Contact |
|---|---|
| Customer Support | [email protected] / +1 347 829 4761 (live chat and email available 24/7 for deposits, withdrawals, bonus queries, verification help) |
| General Enquiries | [email protected] (company information, press requests and feedback; Mon-Fri, 09:00-18:00) |
| Affiliate Enquiries | [email protected] (partnerships, tracking, marketing creatives and VIP programs; response within 48 hours) |
| Working Hours | 24/7 (live chat and account services; email follow-up times vary) |
Contact by email
Email is the preferred contact method for detailed requests, account issues, or cases that require explanations or documents. Please email [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing complete information helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team handles most enquiries promptly; standard questions are usually answered within one business day. If your issue requires verification or a detailed review, such as withdrawal checks or KYC, it may take longer depending on the complexity and documents provided. We aim to resolve complex cases quickly and will keep you updated throughout the process.
Feedback
We'd love to hear from you, your feedback, suggestions, or ideas help us make the site better. Please share any improvements, bug reports, or feature requests and we'll review them carefully. Every message is considered by our team to improve service, promotions, and the overall user experience. Your input helps shape future updates and keeps the site working for players.