Privacy and Data Policy

This Privacy Policy explains how Slottyway collects, uses, stores, and protects personal information when you use our online casino and sportsbook services. We respect your privacy and aim to be clear about the types of data we process, why we process it, and how you can manage your information.

Types of data we collect

We collect information needed to provide and secure your account, process transactions, and improve the service. Collection may occur when you register, make deposits or withdrawals, use games and betting features, contact support, or browse our site.

Personal data

Personal data includes details you provide directly such as name, date of birth, email address, phone number, postal address, and identity documents where verification is required. We also process account credentials like email and password to authenticate access.

Technical data

Technical data covers device and connection information such as IP address, device type, browser, operating system, language settings, and activity logs. This helps us maintain security, prevent fraud, and optimise site performance across desktop and mobile.

Transactional data

Transactional data includes deposit and withdrawal history, payment method details (limited to what is necessary to complete transactions), bets placed, game history, and bonus usage. We use this data to administer your account, process payments, and respond to disputes.

How we use your information

We use your data to create and operate your account, verify identity, process payments, detect and prevent fraud, provide customer support, and deliver requested services. We may also use aggregated or anonymised data for analytics, site improvement, and internal reporting.

Data protection practices

We implement technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and loss. Access to personal data is limited to authorised staff and contractors who require it to perform their duties. We regularly review security practices and update measures as needed.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide personalised features, enable secure logins, and analyse site usage. You can manage cookie settings through your browser, and some features may be limited if cookies are disabled. We may use third-party analytics and advertising partners who have their own privacy practices.

User rights

You have rights regarding your personal information, including the right to access, correct, or request deletion of data we hold about you, where applicable. You may also object to certain processing activities or request restrictions. To exercise these rights, please contact us using the details below.

Access, correction and deletion

To access or update your account information, use your account settings or contact support. We may require verification before fulfilling requests to ensure data is not disclosed improperly. Requests for deletion will be handled in accordance with legal and operational requirements, for example where records must be retained for dispute resolution or fraud prevention.

Information sharing and third parties

We may share data with service providers who support site operations, payment processors, fraud prevention partners, and legal or regulatory authorities when required. Third parties process information on our behalf and are bound by confidentiality and security obligations. We do not sell personal data to unrelated third parties.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices or services. Material changes will be posted on our site. For questions or privacy requests, contact us at [email protected].